Law Enforcement Interpersonal Communication and Conflict Management The IMPACT Model by Brian D. Fitch

Law Enforcement Interpersonal Communication and Conflict Management The IMPACT Model by Brian D. Fitch

By: Brian D. Fitch

Publisher: SAGE Publications, Inc

Print ISBN: 9781506303376, 1506303374

eText ISBN: 9781506303383, 1506303382

Edition: 1st

Copyright year: 2016

Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public. Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to: Identify and master emotions Master the story Promote positive behavior Achieve Rapport Control your response Take perspective When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.

Additional ISBNs

9781506303376|9781506303369, 1506303374|1506303366, 9781506303390, 1506303390